In an effort to keep both our valued Tidy Ducks clients and team members as safe and healthy as possible, we have instituted the policies listed below. Please review carefully and feel free to reach out to us if you have any questions or concerns.
Please cancel or reschedule your cleaning appointment if someone in the house is not feeling well or has been in contact with someone who has shown symptoms or tested positive for COVID-19.
Due to the fact that air travel significantly increases your risk of contracting and transmitting the COVID-19 virus, please do not schedule a cleaning appointment if you have travelled domestically within the United States by commercial airline, bus or train within the past 14 days OR if you have travelled internationally within the past 14 days.
If someone is inside the residence or facility during a cleaning appointment, we ask that you please adhere to 6 feet of social distancing for the safety of both clients and employees.
All of our Tidy Ducks team members will be getting their temperatures checked prior to attending cleaning appointments and will be required to wear gloves and masks at all times during cleaning appointments.
In the event that you need to cancel a scheduled cleaning appointment, please let us know at least 48 hours in advance. You may notify us via email, text message or phone. If you cancel within 48 hours of your scheduled appointment, you will be charged 30% of the cancelled cleaning.
In the event that we need to cancel a scheduled cleaning appointment, we will notify you at least 48 hours in advance. If we cancel within 48 hours of your scheduled appointment, you will be offered 50% off your next cleaning service.